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TICKETS – INSURANCE

Q: What is Event Ticket Insurance?

A: Allianz Global Assistance protection offers you greater peace of mind with an event ticket purchase by insuring you against covered unforeseen circumstances. If a traffic accident, covered medical issue, mechanical breakdown, jury duty, or other covered reason prevents you from attending the event, 100 percent of the ticket price including taxes and shipping charges is returned to you, up to a maximum of $10,000.

Q: How do I add Event Ticket Insurance to my Dover International Speedway ticket purchase?

A: To add Event Ticket Insurance to your Dover International Speedway ticket purchase, please visit: etravelprotection.com If you have questions, please contact Allianz Global Assistance by phone at 1-866-456-3102 or by e-mail at service@allianzassistance.com. Representatives are available 24 hours a day, seven days a week to assist you. CLICK HERE for more information.

Q: Why do I need Event Ticket Insurance?

A: By purchasing Event Ticket Insurance you are protecting your financial investment of the event tickets including taxes and shipping costs (up to the amount of your policy limits) should your event be cancelled for a covered reason.

Q: What does Allianz Global Assistance protection cover?

A: The insurance component of Event Ticket Insurance provides reimbursement for 100 percent of the ticket price including taxes and shipping charges, up to a maximum of $10,000.

With Event Ticket Insurance, you can rest assured that your financial loss will be covered if you can’t attend an event for any of the below reasons:

  • Covered illness or serious Injury
  • Traffic accidents—which could prevent you from getting to an event
  • Mechanical Breakdown—if your car breaks down within 48 hours of the event
  • Airline delay—if your plane or other common carrier is delayed (includes bad weather) while going to the event
  • Home or Business Issues—if your home or business is uninhabitable due to fire, flood, vandalism, burglary or natural disasters
  • Care for a family member—serious injury to a family member, requiring you to provide care
  • Felonious Assault—if you are a victim of a felonious assault within 10 days prior to an event
  • Employer Termination—providing protection against a lay-off
  • Jury Duty—if you are required to serve on jury duty after having purchased an event ticket
  • Work Relocation—if you are relocated by your company more than 100 miles from your home
  • Military Duty—if you are required to miss an event as a result of military orders

This product includes General Program Exclusions. Certain pre-existing conditions may be covered. Please refer to the Certificate of Insurance/Policy for the terms, conditions and exclusions that may apply. Complete details regarding all of the benefits described here will be emailed to you upon completion of the insurance purchase.

Event Ticket Insurance does not offer coverage for cancellation due to a personal change of plans.

Q: When is the best time to purchase Allianz Global Assistance protection in order to be covered?

A: Right away! You can purchase Event Ticket Insurance up until two weeks prior to race weekend, but we recommend you purchase as early as possible to enjoy the greater peace of mind that comes with knowing you’re covered.

Q: Are there any restrictions or limitations of the protection?

A: Yes. Every insurance plan contains terms, conditions and exclusions. This product includes General Program Exclusions. Certain pre-existing conditions may be covered. For more information, please refer to the Certificate of Insurance/Policy for the limitations, conditions and exclusions that may apply, or contact Allianz Global Assistance at 1-866-456-3102 to receive more detailed information.

Q: Do I need to purchase Event Ticket Insurance for each event?

A: Yes. Event Ticket Insurance must be purchased separately for each event. After receiving your confirmation statement, there will be a button to return to the home page so you can complete information for another event. Your information will auto-populate, except for your credit card information (for security reasons).

Q: Is my Event Ticket Insurance refundable?

A: Within 10 days of purchasing the Event Ticket Insurance, depending on your state of residence, Allianz Global Assistance will process a full refund of premium to you, as long as you have not already attended the event or filed a claim. No refunds shall be paid to you after 10 days of purchasing the product.

For questions regarding coverage, please contact Allianz Global Assistance at 1-866-456-3102 or by email at service@allianzassistance.com. Complete details regarding all of the benefits described here will be emailed to you upon completion of the insurance purchase.

Please refer to the Certificate of Insurance/Policy for the limitations, conditions and exclusions that may apply.

Q: Can I get my money back if I do not attend an event for any reason?

A: No. Event Ticket Insurance coverage will only refund prepaid, non-refundable payments if you have to cancel for a covered reason (see above list). Please refer to the Certificate of Insurance/Policy for the terms, conditions and exclusions that may apply. Please note that no benefits will be extended for cancellations due to simply changing your mind.

Q: Who can I contact if I have questions about the Allianz Global Assistance protection?

A: If you have questions regarding coverage, please contact Allianz Global Assistance by phone at 1-866-456-3102 or by e-mail at service@allianzassistance.com. Representatives are available 24 hours a day, seven days a week to assist you.

Q: How can I file a claim?

A: Contact the Allianz Global Assistance claims office at 1-800-334-7525. The claim specialist will let you know what documentation (see the Certificate of Insurance/Policy for specific information) will be required and will send you a claim form. The claims office is open 24 hours a day, seven days a week.

Q: Why isn’t my Allianz Global Assistance protection purchase displayed in with my ticket information?

A: Event Ticket Insurance is purchased directly through Allianz Global Assistance, Dover International Speedway’s preferred supplier. All policy documentation will be sent directly to you from Allianz Global Assistance.

Q: Who provides the insurance for these programs?

A: Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence.  Plan(s) may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company.  AGA Service Company is the licensed producer and administrator of [this plan] [these plans] and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

PLEASE BE ADVISED: This optional coverage may duplicate coverage already provided by your personal auto insurance policy, homeowner’s insurance policy, personal liability insurance policy or other source of coverage. This insurance is not required to purchase any other products/services. Unless separately licensed, travel retailer employees are not qualified/authorized to answer technical questions about coverage details or evaluate your existing coverage. Plan is intended for U.S. residents only and may not be available in all jurisdictions.

Additionally:

California Residents: This plan contains disability insurance benefits or health insurance benefits, or both, that only apply during the covered trip. You may have coverage from other sources that already provides you with these benefits. You should review your existing policies. If you have any questions about your current coverage, call your insurer or health plan. We are doing business in California as Allianz Global Assistance Insurance Agency, License # 0B01400.

Florida Residents: Emergency Evacuation benefits are limited to coverage for travel or use of accommodations for a period of no longer than 60 days, beginning on your date of departure. This limitation only applies to your Emergency Evacuation benefits.

New York Residents: The licensed producer represents the insurer for purposes of the sale. Compensation paid to the producer may depend on the policy selected, or the producer’s expenses, volume of business, or profitability. The purchaser may request and obtain information about the producer’s compensation, except as otherwise provided by law.

Maryland Residents: The purchase of travel insurance would make the travel insurance coverage primary to any other duplicate or similar coverage. The Commissioner may be contacted to file a complaint at: Maryland Insurance Administration, ATTN: Consumer Complaint Investigation Property/Casualty, 200 St. Paul Place, Suite 2700, Baltimore, MD 21202.